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Vendor: Exin
Exam Number/Code: EX0-101
Exam Name: ITIL Foundation v.3

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Exam A
QUESTION 1
Which of the following is NOT an example of Self-Help capabilities?
A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software
Answer: A
QUESTION 2
What is a RACI model used for?
A. Defining roles and responsibilities
B. Monitoring services
C. Performance analysis
D. Recording Configuration Items
Answer: A
QUESTION 3
Which of the following statements is INCORRECT?
A. The SKMS is part of the Configuration Management System (CMS)
B. The SKMS can include data on the performance of the organization
C. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
D. The SKMS can include user skill levels
Answer: A
QUESTION 4
The group that authorizes changes that must be installed faster than the normal process is called the?
A. Emergency CAB (ECAB)
B. Urgent Change Authority (UCA)
C. Urgent Change Board (UCB)
D. CAB Emergency Committee (CAB/EC)
Answer: A
QUESTION 5
In which core publication can you find detailed descriptions of Service Level Management, Availability
Management, Supplier Management and IT Service Continuity Management?
A. Service Transition
B. Service Design
C. Service Strategy
D. Service Operation
Answer: B
QUESTION 6
Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill to minimize the
cost of training them
B. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
C. The Service Desk should try to have a high level of staff turnover as the training requirements are low and
this helps to minimize salaries
D. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to keep
them in the role where they have been trained
Answer: B
QUESTION 7
Which of the following statements is INCORRECT?
A. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
B. The SKMS is part of the Configuration Management System (CMS)
C. The SKMS can include data on the performance of the organization
D. The SKMS can include user skill levels
Answer: B
QUESTION 8
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
A. Services and Infrastructure
B. Applications and Infrastructure
C. Resources and Capabilities
D. Utility and Warranty
Answer: C

Tags : EX0 101

Exam Number/Code: BI0-122
Exam Name: Cognos 8 BI Administrator v2

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Exam Number/Code: 646-656

Exam Name: Wide Area Application Services for Account Managers

Updated:8/24/2009

Questons and Answers : 51 questions

Exam Language(s): English

Member Price:$59.00

1. Which of these is effective at reducing the amount of network latency and number of delays caused by
chatty protocols?
A. firewall solution
B. WCCPv2
C. content filtering
D. intelligent proxies
Answer: D
2. Why is it necessary to prioritize traffic when a user tries to access physical resources over the WAN?
A. to ensure communications are secure
B. to ensure access to applications is provided
C. to ensure application service levels are reliable
D. to facilitate consolidation efforts
Answer: C
3. What are the two Cisco IOS services or features that Cisco WAAS preserves in the network? (Choose
two.)
A. MPLS
B. NetFlow
C. CEF
D. QoS
E. ISIS
Answer: BD
4. Cisco WAAS Central Manager is used to centrally configure, manage, and monitor what?
A. a fully meshed network
B. the egress router
C. a topology of Cisco WAE devices
D. all Cisco network devices
Answer: C
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5. The Cisco Central Manager GUI allows administrators to perform which three actions or sets of actions?
(Choose three.)
A. view reports detailing the effectiveness of acceleration
B. set up and distribute print drivers
C. prioritize network traffic through the WAE
D. correlate security alerts that reach the LAN
E. accelerate CIFS traffic with the assistance of QoS
F. create, edit, and delete application policies
Answer: ABF
6. Which optimization technique is applied at the transport layer?
A. Data Compression Elimination (DCE)
B. TCP
C. QoS
D. Data Redundancy Elimination (DRE)
Answer: D
7. Which of these is a Layer 4 WAN optimization component?
A. DCE
B. TSO
C. DRE
D. DWE
Answer: C
8. Which Layer 4 component is responsible for optimization when data is accessed?
A. DCE
B. TSO
C. DRE
D. DWE
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Answer: C
9. Which method is used to transparantly intercept traffic to be optimized?
A. Policy Based Application Routing (PBAR)
B. Policy Based Routing (PBR)
C. Policy Based Agnostic Application Routing (PBAAR)
D. Policy Based Traffic Routing (PBTR)
Answer: B
10. What does Cisco WAAS rely upon to get traffic to the WAE for optimization?
A. CIFS
B. QoS
C. network interception
D. server interception
Answer: C

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